FAQ

At MySeiki, we believe self-care should be effortless, beautiful, and stress-free. Here are answers to some of the most common questions from our customers.

Product & Usage

How often should I use the LED light massager?

We recommend using it daily for 5–10 minutes as part of your skincare routine. You can focus on areas like the jawline, neck, and cheekbones for best results.

Can I use the LED light massager and jade roller with skincare products?

Yes! The LED light massager and jade roller work beautifully with face oils, serums and moisturizers, helping them absorb better while boosting circulation.

Is the device safe for all skin types?

Our device is designed to be gentle and safe for most skin types. If you have a specific medical condition or sensitive skin, consult with your dermatologist before use.

Returns & Support

Can I return a product that’s been used?

Yes — we accept lightly used products as long as all original components are returned within 30 days. Check our Refund & Return Policy for full details.

Do I need to pay for return shipping?

No! We provide a prepaid return label — just pack everything securely and drop it off at your local USPS location. Please refer to our Refund & Return Policy.

Order Concerns

What should I do if my product arrives damaged or not working?

Email us within 7 days of receiving your order, include your order number and clear photos of the issue. We’ll make sure to resolve it with a refund or replacement.

I forgot to use my coupon — can I apply it after my order?

Unfortunately, coupons must be applied at checkout and can’t be retroactively added.

Account & Payments

Is my payment information secure?

Yes. Your payment information is encrypted and handled securely by certified payment providers. We do not store your full payment details on our servers.

Any Questions?

You can contact us at: 
Email: support@my-seiki.com

This website is operated by Lelisse LLC, the owner of the MySeiki brand.